Worst service, bad experience...I will never shop at Sears again!!
First my husband and I ordered a mattress off the floor sale scheduled a delivery for the following Mon.8 days later.
Sun night get an automated call the bed is coming btw 1:45 and 2:45, the next morning 7:00 get another automated call the bed is not comig due to weather or the product is unavailable. so I call, the warehouse blames the store for not shipping the mattress to them to ship. So I go to the store and they explain that they need to ship mattresses in bags to keep them clean (makes sense) and no one has any bags so it could be weeks, but the manager says he will wrap the mattress himself and get it to us. Meanwhile when I call the warehouse NO ONE will let me or my husband speak to a supervisor.
And they are R.U.D.E. So luckily for us the mattress comes as scheduled (again) but my Mom is there because my husband and I need to work. The delivery guys tell her "No we can't get that upstairs it won't fit.
They don't even try, leave the entire mess in the living room and guess what my dad and husband DO indeed get the mattress upstairs it DID indeed fit.*** jerks, I will NEVER and I mean NEVER buy from them again.
Review about: Sears Delivery Service.