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2.3
Details
My Kenmore Elite refrigerator was installed on August 15, 2016 when my house was completed. On 06/19/2019 repair personnel arrived to examine the refrigerator that was not cooling. A new compressor was ordered. On 06/24/19 a compressor was delivered to my house. On...
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2 comments
Anonymous
#1774137

Do yourself a favor and cut you losses. Sears appliances are junk made by lg it will take moths to have repaired again and will break in the future.

Buy a whirlpool they are american made. Kenmore was always made by whirlpool and were great now the use lg junk products

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Review
#1702498 Review #1702498 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Pros
  • Good jd powers rating on refrigerator
Cons
  • Poor quality of refrigertor compressor
  • Extreme delay in problem being solved
  • Too many phone call transfers and time spent on phone
Reason of review
Damaged or defective
Loss
$600
Preferred solution
I do not think I should be charged for any of this repair.
Tags
  • Bad Refrigerator Compressor

Don't buy a warranty from sears.

Instead of sending someone out to fix my washer of 1 year, they ordered a part that will come in a week. Then I am to call for a repairman to install it. Warranty isn't worth the paper it is written on
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Review
#1702363 Review #1702363 is a subjective opinion of poster.
Cons
  • Customer serice
  • Warranty is worthless
Reason of review
Warranty issue
Loss
$170
Preferred solution
Full refund
I paid cash for a freezer early in October and was due to come in on October 29th to 31st 2019. I called store to ask status twice and no one could give me an answer they would just take down my phone number and would say they would call me back with update and no one...
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Review
#1701305 Review #1701305 is a subjective opinion of poster.
Product
Freezer
Reason of review
Order processing issue
Loss
$167
Preferred solution
Full refund
1.0
Details
I have tried reaching someone for over a week now. I called last week and was disconnected several times. I recently purchased some appliances from Sears, the stove I purchased was a floor model. The day I purchased the stove it looked new but when we picked it up we...
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Review
#1701224 Review #1701224 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution

Sears - Treated awful

1.0
Details
Ive been lied to numerious times.not one person has contacted me its been 3 weeks since they blocked my card and still no help at all ive reached out to every one
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Review
#1700683 Review #1700683 is a subjective opinion of poster.
Cons
  • False promises
Reason of review
Credit card was blocked for no reason
Preferred solution
Want my card to b unblocked

Sears in Hempstead, New York - Unresolved issue

1.0
Details
I went to the store to exchange unused with stickers and everything pair of pants and was told that I can’t
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Review
#1700503 Review #1700503 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Local store
Cons
  • Poor customer service and warranties
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • The Card

Paid tech to repair water softener unit from Sears and paid $335...was not fixed either time

1.0
Details
Tech Sears sent a guy twice to fix water softener unit from Sears. He lied about it being fixed and didn't realize this until months later when we had water test performed and it showed no water softener in water. Online it states 100% guarantee to fix it. Nothing about 90 day period. Unlike a refrigerator that has been fixed to show if it's working--a water softener unit cannot show you it is not working until you realize the salt tablets are not going through this unit. We paid $335 to have it fixed and still not working properly. Customer service solutions dept has done nothing to compensate us or fix it. Maybe Better Business Bureau can help.
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Review
#1700060 Review #1700060 is a subjective opinion of poster.
Service
Sears Water Softener Repair
Pros
  • Like sears products
  • We like sears products
Cons
  • Bad customer solutions dept will not fix what i paid to be fixed
Reason of review
Poor customer service
Loss
$335
Preferred solution
Full refund

Sears in Seattle, Washington - Wedding Band issues

Lady on phone was rude. Didn’t listen to my issue. Told me “ it’s customer service I want” and hung up with no regard for me as a customer or my complaint
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Review
#1699307 Review #1699307 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • N o t h i n g
Cons
  • Customer service - will not purchase anything again
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund
Tags
  • Fine Jewelry
2.1
Details
Sears used to be one of the most admired and profitable Fortune 500 companies. Sad to say they no longer deserve those accolades and based upon our recent experiences, I doubt they will be in business much longer. On October 30th, we purchased a refrigerator and...
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1 comment
Anonymous
#1772686

Wow! It sounds like you were dealing with the government. Now don't you worry, I won't ever buy any kind of appliance from Sears.

Review
#1699203 Review #1699203 is a subjective opinion of poster.
Pros
  • Pricing is very competitive
Cons
  • Horrible website functionality and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Customer Service Agents

Sears in Oakland, California - My insurance on washing machine

Want an agent. Wants to know anout my three years lCoverage for washing machine
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Review
#1699029 Review #1699029 is a subjective opinion of poster.