Latest review first
om September 24th,2018 item was returned over 6 weeks ago and still no refund. several calls with different answers Called Customer service requested copy indicating complaint was filed - customer service rep hung up- today is November 5th,2018 am and on phone with...Read more
TI brought an over the range microwave. I called every number I could think of for sears to get my microwave serviced or exchange. No one wanted to help. They just wanted more money. Customer care quoted $247.00 to diagnosis and repair . Talked to another they quoted...Read more
Sears - Slogan should be "sorry there is nothing we can do"
My cooktop broke. After 2 months they Could not fix it. finally agreed to replace it after literally calling every week. They no longer carry the brand nor any brand that will fit. Refuse to refund money. I purchased protection plan but all i am ever told is " sorry there is nothing we can do".
Sears customer service is the worst customer service on the face of this Earth they could care about a consumers request for a refund. you could call over and over and over and receive multiple different reasons why the best part is they don't know who the seller is a...Read more
If you have an issue, call repair. They will work with you. This person that was assigned my case is on a power trip, and wants to seems bigger than you. This is why this company is going under. The in store customer service is absolutely the worst I have ever...Read more
I had Sears Card for 18 years and suddenly they pulled this scam on me. On my July 2018 billing they billed me $97.98 for a Norton item I never ordered or received. I contacted Norton and was told that they do not have any record of me ordering any Norton product....Read more
When I was home on vacation I bought a refrigerator for my dad. Tried to buy one at the local sears outlet, but the one we wanted they said didn't work, should have seen the writing on the wall, but hey, this is sears...So I made the mistake and ordered one...Read more
Refrigerator stopped working & was under original warranty. Called Sears and they sent a man to put in a new compressor. Put in new condenser. Worked a little while and quit& Freon, and it worked a little while and went out. Called them back and they came out and put...Read more
I had a technician come on oct 9th of this year- havenot heard a thing since- called today 10-29-18 to be told the parts and service were cancelled on both my washing machine repair and my furnac e repair scheduled for 11-1-18 WHAT IS GOING ON?????? I HAVE A 4 YEAR OLD...Read more
The Repair service is AWFUL. Customer Service gives you the run around, when you can understand them. Technicians are awful. They plug in a computer to look for problem, god forbid they actual look at the machine to see what the problem is. It has been almost a year of...Read more
I didn't like
- Never do business again
- Repair technician
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