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om September 24th,2018 item was returned over 6 weeks ago and still no refund. several calls with different answers Called Customer service requested copy indicating complaint was filed - customer service rep hung up- today is November 5th,2018 am and on phone with...
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sandralynndavis
sandralynndavis

You need to dispute the charge with your credit card. ASAP

3.1
#1394512
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TI brought an over the range microwave. I called every number I could think of for sears to get my microwave serviced or exchange. No one wanted to help. They just wanted more money. Customer care quoted $247.00 to diagnosis and repair . Talked to another they quoted...
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Anonymous
Carl Stinson

Sears home warranty is the biggest crock I've ever seen. Been waiting since 8/8/20l8 without refrigerator because of their incompetence. I would advise everybody to not buy Se...

#1394280
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Sears - Slogan should be "sorry there is nothing we can do"

My cooktop broke. After 2 months they Could not fix it. finally agreed to replace it after literally calling every week. They no longer carry the brand nor any brand that will fit. Refuse to refund money. I purchased protection plan but all i am ever told is " sorry there is nothing we can do".
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1393698
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Sears customer service is the worst customer service on the face of this Earth they could care about a consumers request for a refund. you could call over and over and over and receive multiple different reasons why the best part is they don't know who the seller is a...
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2.7
#1393172
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If you have an issue, call repair. They will work with you. This person that was assigned my case is on a power trip, and wants to seems bigger than you. This is why this company is going under. The in store customer service is absolutely the worst I have ever...
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#1392540
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I had Sears Card for 18 years and suddenly they pulled this scam on me. On my July 2018 billing they billed me $97.98 for a Norton item I never ordered or received. I contacted Norton and was told that they do not have any record of me ordering any Norton product....
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#1392329
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When I was home on vacation I bought a refrigerator for my dad. Tried to buy one at the local sears outlet, but the one we wanted they said didn't work, should have seen the writing on the wall, but hey, this is sears...So I made the mistake and ordered one...
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1.0
#1390840
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Refrigerator stopped working & was under original warranty. Called Sears and they sent a man to put in a new compressor. Put in new condenser. Worked a little while and quit& Freon, and it worked a little while and went out. Called them back and they came out and put...
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1.0
#1390707
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I had a technician come on oct 9th of this year- havenot heard a thing since- called today 10-29-18 to be told the parts and service were cancelled on both my washing machine repair and my furnac e repair scheduled for 11-1-18 WHAT IS GOING ON?????? I HAVE A 4 YEAR OLD...
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#1390654
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The Repair service is AWFUL. Customer Service gives you the run around, when you can understand them. Technicians are awful. They plug in a computer to look for problem, god forbid they actual look at the machine to see what the problem is. It has been almost a year of...
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1.0
I didn't like
  • Never do business again
  • Runaround
  • Repair technician
#1390622
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