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purchased 4 tires online,,the price was good and the install package ok....when they came in, th e service dept did contact me and set up an appt......i was on time for the appt.but they weren;t...2 plus hours later the car was still not in....apparantly the battery...
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2.0
Fullerton, Pennsylvania
#1167729
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I hate to say it but I think I can top you all. I have been dealing with Sears repairs THIS TIME since 11/28/17 on my washing machine, dishwasher and stove. The story is so long and I am so stressed and tired that bottom line is due to whatever the tech did on...
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Anonymous
Anonymous

Contact your local news media to do a story on the terrible service. It has been working for others when they are on the news you get results in days. Rochester NY

1.8
I didn't like
  • I wrote it all in my review
  • Horrendous is the word that first comes to mind
#1167383
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I have been without a stole now since December 13th unable to celebrate the major holidays Christmas and New Year's and when I call Sears they are so unprofessional I talked to an escalation supervisor his English was very broken but he made sure that he told me...
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#1166630
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Sears - Poor customer service and scheduling

Sears
#1156561
1.0
Details
Re: Home Repair of Dryer. Grossly late, no call ahead to warn of late arrival. Technicans didn’t even arrive within 4 hours window...twice. Ridiculous and unprofessional. Customer service complaint line sounds like foreign outsourcing of people that just read from a script. They aren’t even sure what time zone you’re in and surely don’t listen. Sears, you’ve lost a customer.
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Customer service

Sears - New Refrigerator delivered without a back wheel

Sears
#1156187
1.0
Details
After many calls and long wait times on hold. Still have not resolved my issue from purchasing a NEW Kenmore Refrigerator and it not having a back wheel. I am so frustrated. Please help!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Sears broken snow thrower

Sears
#1149469
2.0
Details
Purchased a snow blower from sears store and it doesn't work after only 2 uses!!!!!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Sears - Terrible customer service

Sears
#1148930
I have a laundry center bought 4 months ago and one day just wouldnt start. So no washer and no dryer. After numerous phone calls finally one month later a service date. The dsy if service got a call one hour before arrival time cancelled. The service date a month later...you have got to be kidding. I will never buy another thing from Sears. When you call they are no help and dont care.
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We called Sears to repair our washing machine...first mistake. Repair guy comes, says he can't fix the machine because a nut is stuck, so will have to wreck the agitator to fix it (which means another new part), and says it will cost $400 to fix it. I told him that I...
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1.0
I didn't like
  • Quality of merchandise and customer service
  • Lack of professionalism of staff
  • No one could help
#1166603
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Sears does not honor their return policy. I purchased two shirts for my son, for Christmas, on November 25th. He had duplicates, so I tried to return them, on January 9th. I was told that I was past the 30 day window, something the sales associate when I purchased them...
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1.0
I didn't like
  • Poor customer service
#1166057
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I bought a washer and dryer set via online layaway with Sears, I paid it off in full and was not late on any payments. I ended up not needing the washer and dryer set so went into my local store where I had originally opted to pick them up, so I could request a refund....
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Anonymous
William

You wasted more time than a filibustering Democrat.You absolutely must deal with such situations in WRITING , addressed to the proper department, and sent via Certified Mail r...

1.0
#1166036
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Ordered a mattress on November 12 with request to deliver to our new home upon moving in December 18th. Then three days before delivery, I was told the delivery wouldn't happen until January 8th -- 7 weeks after ordering and after the holidays when we expected a...
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2.2
Product
I liked
  • Pricing and rewards
I didn't like
  • Overall experience
  • Response time
#1165506
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Suppose to have 30 days to determine if mattress purchased is working If not suppose to be able to return or exchange. Lies. All we keep being told is we have to keep mattress for 30 days before anything can be done also keep getting told to call a phone number for...
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1.5
Product
I liked
  • Store rep tried to be helpful
  • Sale personal in store
I didn't like
  • Run around for a straight up return
#1165463
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I bought this microwave from Sears. When the microwave was bought it was installed incorrectly by Sears, now they saying I missed used it not looking at the fact that they didn’t installed it correctly . The technician said so, Sears does want to hear this. This is...
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1.0
I didn't like
  • Poor response from sears
#1165458
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Sears accidentally put through a double debit to my checking via my debit card which caused a $29 NSF fee. I have sent a copy of my bill AND my bank statement AND THEY STILL CANNOT OR WON'T CORRECT IT! Sears, you have a real problem with customer service and I am...
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#1165383
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