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Sears - Very BAD EXPERIENCED

Received our order today, a pool table" wto legs in it. We called Sears customer service immediately and they refused us to talk to us about the problem. They want us to speak wt the MANUFACTURER and ask them when they can shipped the legs part. We are pissed off bcoz we used and ordered SEARS not the manufacturer, why do we have to talk to them which in the first place we didnt order from them? Very RUDE customer service, we are pissed and they added these nonsense conversation. They kept us talking and they wont replying immediately. Theres no even SORRY! I wont order again!!1
1.0
Details
Customer service
Product or Service Quality
#1445845
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Sears - Worse

Not helpful worse customer service
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#1445485
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Sears - File a complain

worse customer service I’ve ever experienced refund is taking forever seem that they don’t know what their doing we’re doing the same process over ang over again
1.0
Details
Customer service
#1445479
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I purchased a Kenmore “Elite” washing machine on Dec 26th 2018. It was delivered Dec.29th 2018. We noticed the door didn’t always close, which made the machine display an error code DE2. Within a week and a half the door wouldn’t shut at all. I called customer service...
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Anonymous
Anonymous

Why would you purchase a major appliance from a store going out of business. You will not have a warranty on it. You should return it before the 30 day window

Anonymous
Anonymous

The company made a horrible decision to farm out service work to subcontractors. I remember plainly company owned Sears service vehicles in the distant past and the appliances...

1.0
#1445171
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Sears - Installers with no clue and obscene verbal abuse
One week before Christmas, and the very night before my 86 year old Mum was due to arrive from England to stay with us, our old washing machine broke and we suffered a major flood. I’m talking about 768 gallons of water, ceilings collapsed and around $50,000 worth of...
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Anonymous
Lynda Mortensen

Update: As the washer had at least been installed, I was able to do a total of 4 washloads of towels and bedding, hanging stuff to dry on a makeshift washing line hung between...

3.0
I liked
  • Product that they offered
I didn't like
  • Verbal abuse and unprofessional delivery and installation
  • Not listening
#1444877
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Purchased a Kenmore washer 3 yrs ago top loading it is rotting away underneath rusty mental all over the floor it goes out of balance with 4 items in it we are senior citizens on a fixed income and this washer is a nightmare from *** I had a Maytag 19 yrs no propblems...
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2.7
#1444286
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Sears - Craftsman push mower

Have a sears push mower. It has failed to start 3 times in first year of ownership. They say it is bad gas. It isn’t. The most recent time this happened, I drained fuel from mower into clean can and transferred into dry tank of craftsman pressure washer. Pressure washer started on 3rd pull and ran perfectly. Sears will not do anything. Want to offer $30 worth of reward points. That doesn’t take care of mower. I have spoken to more than 20 sears representatives in past two days, seeking some kind of resolution. Begging them to connect me with someone who cares about my situation. It has yet to help. No refund, no replacement and no releasing mower until I pay $61 for repair caused by bad fuel. Not paying it.
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1444206
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SEARS STAYING AFLOAT

Sad to hear anoth dept store in trouble My opinion is Sears was Sears anf Kmart was A DISCOUNT store I did go there but not for appliances clothes.Wish someone had taken on the Bon ton brands clothes when it went under.If it had a more ipscale line i would shop there. ALSO und drstand hard to comptete lowes apiances but Sears use to be known for this and craftsmen tools.I jope they make out
#1444083
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I purchased a washer and dryer and spent over $1,000. I waited over 7 days to have it delivered. It was delivered on January 7th 2019. The time of delivery with a 2 hour window 3:45-5:45 was a “promised” time. They said they would call me when they were on there way. I...
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#1444058
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I order on line a sealy conform California king (split) 5" low profile foundation for the first time item#08216364000 it shows in the descriptions that the dimensions was 83X72X5 it didn't show any were that I have to buy 2pc. to complete the dimensions that was...
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1.7
I liked
  • Were making fun of me
I didn't like
  • No one could help
  • Feeling used
#1443735
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