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A lesson to always read reviews: my wife and I tried to buy a refrigerator from Sears, with home delivery. They said delivery would be in a week, faster than any other service for this fridge. Alas, it was too good to be true. The fridge was scheduled to be delivered...
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Anonymous
Mo

I am also facing similar issuees with sears delivery of my refrigerator. 6 Times they cancel the delivery with no proper communication and false dates. They took our money 6 w...

#1126960
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The leasing program at Sears is SCAM. The manager appeared as if the lease agreement allows customers to payback their initial approved amount. No, this is so far from the lease agreement. I purchased a mattress just to find out, none of my monthly payments were paid...
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1.0
#1125449
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Hired Sears to remodel our kitchen on 12/6/2017. Problems with EVERYTHING! 1) Time frame: we contracted with Sears on December 6, 2016. At the time, we were told it would take 4 to 6 weeks for COMPLETION of the kitchen remodel (which would have made it mid-January),...
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1.5
I didn't like
  • Never completed remodel
  • Shoddy work
  • Fire hazard
#1124728
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Sears products and service warranties

Sears
#1107980
We purchased a kenmore refrigerator which actually is actually an LG in disguise. We also purchased an extended warranty. The refrigerator worked four months then stopped working. After 4 attempts to fix, we still cannot get a replacement unit, our is still not operational still don't have a working refrigerator. I want in on class action suit against SEARS
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Sears - Ordered on line got wrong item

Sears
#1107169
2.4
Details
Ordered on line Sears sent wrong item and wont send return label. I have to drive 5 hrs to a store for refund on exchange. No wonder they are near extinction.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

SEARS CUSTOMER SERVICE

Sears
#1104149
BAYVIEW NEIGHBORS. PLEASE PURCHASE YOUR APPLIANCES ANYWHERE EXCEPT AT SEARS. THRY HAVE THE WORST CUSTOMER SERVICE THAN ANY PLACE I'VE EVER KNOWN. AND THE REPAIR TECHS ARE EVEN WORST. OVEN OUT SINCE EARLY AUGUST.
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Warranty on fridge was not covered by sears

Sears
#1104007
1.9
Details
Freezer quit working on 7/5/2027. Still not working on 9/21/2017. 6 service calls and no ice yet. Sears had unit made by LG and depends on LG to honor warranty,who dispatch repair person who has no idea how to diagnose problem. No help from store manager. No wonder Sears is soon to be history. Buyer Beware with any Sears products.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have a Sears home warranty contract. Since my refrigerator broke two months ago they have sent 7 technicians to my house and my refrigerator is still broken. Even though I have a medical emergency which I made very clear on my first call to the warranty department....
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1.0
#1124107
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Washer went nuts on October 26th, so I contacted Sears. The earliest I could schedule an appointment to diagnose the problem was November 10th. I called a local company, who came out October 31st. It cost me $89 to diagnose the problem. The problem is the machine...
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1.6
#1123995
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I called Sears customer service ,as i need some information about my snow blower , could hardly understand the person on the phone. they would not give me the information i needed ,i ask too speak to a manger and he hung up on me,I need help as snow is on the way ....
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1.8
I didn't like
  • Hung up on me
#1123513
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On December 13, 2015 I purchased several appliances from the Sears store in Henderson, KY. I purchased a Dishwasher, stove, microwave and Kenmore refrigerator. When we installed the refrigerator, we hooked up the icemaker. Unbeknownst to me, after making 2 loads of...
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1.0
#1123464
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My mother had a date on the 23rd of this month for sears repair to come fix her AC window unit. No one showed up. So we called they said her date was for the 28th of this month. So we go back and forward with the rep over the dates then asking to Speak to a supervisor....
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1.0
#1123412
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last week I bought what was represented as a "new" Floor model refrigerator that a customer ordered and returned because they changed their "mind".  Its that time of year and the previous year models are getting marked down and newer models are coming out....which is...
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1.7
Lugoff, South Carolina
#1123191
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Dear Sir, On the day scheduled, the repair tech sent to fix my refrigerator failed to have the proper certification to repair my refrigerator and failed to have the appropriate truck with supplies necessary to compete this job. Why was this repair tech sent to my home?...
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#1122817
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