filters
state:
Show
city:
Show
product:
Show
We bought a whirlpool gas range in November 2016. From the beginning the oven didn’t work right. It heats to the desired temp then stops firing so the oven cools off but the front panel still shows 350. I’ve totally lost count of how many “service” calls we’ve had....
Read more
1.9
#1301836
Reply to reviews
I bought a refrigerator about 2 years ago, french doors, ice and water thru door, freezer on bottom. Service men have been out 12 times each time charginging someone close to three hundred dollars per visit. I paid 1100 dollars I believe on Black Friday. I had...
Read more
Et_Tu_Brutae.User
Et_Tu_Brutae.User

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...

Anonymous
Donna

We are having the exact same problems with repairs on our 2 year old Kenmore Elit refrigerator. They come out, never have the part. We wait 1-2 weeks to have someone come out ...

#1301695
Reply to reviews
I had new tires put on my 2014 Dodge Ram and when they put them on they damaged all 4 of my rims, I didn't notice this until I washed my truck 4 days later. When I went back to the DuBois, Pa store to show them they said they didn't do it I also called customer service...
Read more
Et_Tu_Brutae.User
Et_Tu_Brutae.User

Try to contact the Better Business Bureau and a feature called Auto Line https://bbb.org/autoline. They can help and hopefully can assist in your malady.

1.5
Dubois, Pennsylvania
#1301434
Reply to reviews
On July 11 I realized my kenmore elite wasn’t cooling. Was just fine the day before when I filled freezer after shopping? Called sears and first available was July 16th. Purchased new from sears 5/ 16. Set appointment but called 2 other companies who came out July 11....
Read more
1.8
I didn't like
  • Terrible customer service cant understand what they are saying
  • No emergency support for new appliances
#1301387
Reply to reviews
Show

Sears - Was not good

Today ask customer service representative but I don't know which one you would ask because I spoke with about 6 of them
#1301205
Reply to reviews
Wait period for initial service 1.5wk, wait period for parts ordered1.5wk, wait period for service after parts 1.5wk, Technicians don’t fix appliances then wait period for another technician 2wks. Sears is the worst! I won’t ever shop there again. Repair Warranty not...
Read more
1.0
#1301119
Reply to reviews
Sears been on life support for a couple of years now. Their lack of competence, resources, and ability to value their loyal customers may be all of the reason why. As once a loyal customer, i decided to pull the plug and accept that sears is gone. I made an online...
Read more
1.5
#1300630
Reply to reviews
We purchased a new Kenmore Elite French Door Refrigerator (model #795.72483.411) through SEARS 2 years ago June, 2016. The fridge experienced inadequate cooling and were told the sealants are bad. Minimum $1000 plus service repair bringing the cost to almost $2000! AND...
Read more
Et_Tu_Brutae.User
Et_Tu_Brutae.User

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...

PlasticMallard
PlasticMallard

Oh my gosh! This is my nightmare today July 11 2018. I have to wait until 16th for sears tech to come out, diagnose and tell me if it’s under warranty. Have to pay $80 up fron...

1.0
I didn't like
  • I dislike the service repair from sears
  • Wasting my time
  • Very poor customer service
#1299043
Reply to reviews
On January 2017 we purchase lawn mover tractor chraftsman and when delivered we found that was Not the model we paid for and Box was open. We been reassured that tractor is more expensive but Sears wouldn.t charge us more. Almost 1st try causing tractor battery was...
Read more
1.0
I didn't like
  • All false promisses
#1298954
Reply to reviews
I just had an awful experience. I’ve had a warranty with Sears for my Kenmore Elite washer, and have had a couple repairs done. I’ve NEVER had such bad service, for pretty much anything! Appointment was scheduled for Tuesday July 3rd with a 8am-12pm window. I requested...
Read more
Et_Tu_Brutae.User
Et_Tu_Brutae.User

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...

Anonymous
Anonymous

Call the news media and the bbb. Rochester NY

1.0
#1298450
Reply to reviews