Sears
Reviews and Complaints
Poor Customer Service from Manager
- Jeff geib the manager
Sears Parking Review
Outstanding Customer Service
- David
Resolved: Delivery and set up of new refrigerator.
Came back and fixed the problem
Sears Checkout Review from Columbia, Maryland
Warranty!!
- Horrible customer service
Preferred solution: Fire the repairman that ordered the wrong parts to begin with! Now it's three weeks without a washer!!!!!
WARNING! STAY AWAY FROM SEARS AND ALL THEIR PRODUCTS!!!!!
- Customer service
Sears - Repair Review from Bellevue, Washington
Merchandise return
Preferred solution: Refund or Sears store merchandise credit
Emergency service for Sears Protection Plan?
- Brands and used to like the service
- Protection plan not working as well any more
Preferred solution: Let the company propose a solution
Shop?rewards
Preferred solution: Delete reward #'s for myself and Mr. Hernandez....this is a security breach
Bought new craftsman lawn tractor, is a peace of ***.
- Warrenty
Preferred solution: Let the company propose a solution
Resolved: 18" 42cc chainsaw came with no 14" bar or chain
I got $83 back on a $119 saw. So I paid $36 for the saw. If I wasn't off in the winter months I would not have had the time to spend 55 minutes on the line with customer service along with writing an email.
No stores had it with in 50 miles of my house. Sears permantly closed the 2 closest stores to my house. Now the closest store to me is a 40 minute drive. The only store that had it was an hour a way so based on price I decided to drive an hour out and an hour back to get it.
Box was sealed and correct item # on box. No extra 14" bar or chain in box. Also saw in box was red instead of black and the model # on the saw & manual ended in 900 instead of 950. Poulan makes both the red & black Craftsman saws.
They are identical besides paint color. I spoke with Joe the store manager at 9525 Lincoln Highway in Bedford PA offered me a $15 gift card. He told me he would see if he could do better. Next day he gives me nothing and tells me to return the saw.
No clearance saws left for $120. I guess he thought I would return the $120 red saw & buy the same red saw for $160. I also spent 55 minutes on the line with customer service. Hard to understand and no help.
I asked Joe if he heard of Sears Parts Direct with over 8 million parts. Via pdf file I looked up model ending in 950. Sure enough they had part #'s for the 14" bar & chain. Joe said they cannot ship me the parts that were rightfully mine.
Don't you think the right think for Sears to do would be to ship me the parts free of charge of course & a gift card for my inconvienence. No more Sears for me!
- I enjoy it
Preferred solution: I already purchased a 14" bar and chain for $30 that works fine. For my inconvienence I would like a $75 gift card
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Att.call the phone company report fraud on Sears home services delivery team and operators 1-80*-***-**** from Philippines play games with customers q
Try calling this 1-80*-***-**** talk to a supervisor