I've had two emails in the last week telling me I have bonus reward points to use but when you go to the checkout they don't show up on my account. (One was for $3 off any purchase of $3 or more at Sears and k-Mart. The other $5 off any $25 or more purchase at Sears or K-Mart)
This is not the first time this has happened. I think the emails are just to get the buyers in the store.
I just cancelled my membership, it's not worth the aggravation.
I think Sears CEO must be purposely destroying the company so it can be sold and broken up.
This person wrote the review because of not as described at Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.