I returned a craftsman Impact gun I got for Christmas with the receipt and asked to upgrade to a larger Dewalt. The store did the exchange online with CPO.
The wrong gun was sent so I called CPO. I was told that the unit was a little more money and had to give my credit card to them to make up the difference. I was told that when they received the other gun back I would be credited the money. They didn't tell me that the could only credit me with a Sears gift card.
Both Sears and CPO refuse to do anything else. This forces me to spend my money at Sears.
I had the original return with receipt and am should get that money back. Sears and CPO both said "tough" They suck.
Monetary Loss: $107.