Purchased a riding mower three weeks ago. It was the small Craftsman rear engine (Craftsman 420cc 30" 6-Speed Rider).
Got it home, unloaded it, gassed it up, turned the key and .....nothing! Tried everything several times myself, then with a sears rep on the telephone. They said I'd have to bring it back and swap for another. I took it back and let them keep it!
THE REAL ISSUE....I submitted an online review to Sears stating the facts and provided my rating...which they made sure never appeared!
Can't trust a store that won't allow negative product rating on their site. No wonder the reviews I read prior to purchase were overwhelmingly favorable!