Wil NEVER shop at Sears again. I received some clothing as a gift and went to Sears to return it, they told me I cannot return anything without a receipt it has to be within 30 days I said it was a gift I don't have the receipt just give me a store credit then, they wouldn't do that either.
I went to the store manager and was told same thing that even the store manager can't override it, which I don't believe for one minute! I then called Customer Service number I found on line they gave me the same line of ***! They then transferred me to Customer Solutions where I stayed on hold for over 30 minutes. I guess that's their 'solution" wait for people to hang up!
So what happens if you want to buy a Xmas gift there do u have to shop the day before so it can be returned if it doesn't fit! NO other store has a terrible policy like that it's no wonder they are going out of business they certainly don't do anything to keep customers!
Ive been a long time shopper of Sears AND was planning on buying some appliances there but not anymore I'm done with Sears! Shop somewhere else!
Review about: Sears Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.