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I was in need of service on a 2 years old refrigerator that was out of warranty. When I called in to schedule service an unscrupulous phone agent told me that an extended warranty would be $75. I signed up, had the warranty service, then noted a $250 charge on my visa card.

Apparently the systems at Sears are quite broken. The receipt for our service call showed a new ice maker. Our refrig doesn't have an ice maker. My refrig cost $400 new. Why would I pay $250 for a warranty? I would have bought a new refrigerator.

I thought Sears had ethics. Are these out of control employees and contractors,

or a company gone bad?

I called customer service and also sent them email, but no luck. I'll not be buying an more Sears products.

Monetary Loss: $180.


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