I was in need of service on a 2 years old refrigerator that was out of warranty. When I called in to schedule service an unscrupulous phone agent told me that an extended warranty would be $75. I signed up, had the warranty service, then noted a $250 charge on my visa card.
Apparently the systems at Sears are quite broken. The receipt for our service call showed a new ice maker. Our refrig doesn't have an ice maker. My refrig cost $400 new. Why would I pay $250 for a warranty? I would have bought a new refrigerator.
I thought Sears had ethics. Are these out of control employees and contractors,
or a company gone bad?
I called customer service and also sent them email, but no luck. I'll not be buying an more Sears products.
Monetary Loss: $180.