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Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Value for money

I bought a Roman Chair (a piece of exercise equipment) online without creating an account just as a guest. I later find out I need to have an account to get the marketplace guarantee.

DON'T SHOP AT SEARS The item was defective when it arrived making it impossible to assemble. The 3rd party vendor Winado wants me to take a picture of the item. I don't own a camera and am disabled so this is out of the question. The item was already packed back into the box to be shipped back.

So we are at an impasse. I have not heard back. I only get lip service. DON'T SHOP AT SEARS!!

ESPECIALLY ONLINE UNLESS YOU WANT A HEADACHE. I AM OUT $59.00 and hours of phone and online time trying to get this resolved.

Product or Service Mentioned: Exerciser.

Reason of review: Damaged or defective.

Monetary Loss: $59.

Preferred solution: Refund plus I need the item to be picked up and shipped back to them .

I didn't like: Incompetent employees and being lied to, Not fair to customers.

Company wrote 0 private or public responses to the review from Apr 09.
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