I have tried over and over to have my mattress replaced . After 3 years we are sleeping in a ravine which has brought horrible neck and back pain!
The so called technician came and measured the dip in 2 minutes and said good luck. Received a call from sears saying the dips were not deep enough. I guess they expect you to get out of bed with a step ladder because you will end up on the box springs before long! Terrible customer service and Sealy does not stand up to their products, called them also!
Don't buy from Sears or this product, this supposedly was a high end mattress, I don't think so! :((( close that dept for sure!
Monetary Loss: $1300.