Not resolved

My husband and I over the years have bought furniture, appliances, booked cruises, vacations, clothing, gifts etc., couldn't total everything but spent certainly several tens of thousands. Always happy with products and service......until this last year. Since we moved to Ontario we have bought and had serviced once or more the following new items within the past few months:

Samsung stove, Lawnmower, Central Vac., Samsung fridge.

The current unresolved problem is the counter depth 3-door stainless steel Samsung fridge. Inside the freezer drawer ice and snow cover everything. The problem ebbs and wanes. Ice blocks form on the metal tracks the drawer runs on and when the drawer is opened pcs fall off onto the wood floor.

Problems started around the 6 month mark. Repairman came first time and returned to replace the drawer seal as well as both metal tracks. Problem returned one month later with a vengeance. Repairman returned again this time took photos and said would have a reply within 2 days. One month later I had was still waiting. Call repairman lest messages with no response. Called Sears Service again who also sent repairman an email to follow up saying they could do nothing without his report. We have been on this merry-go-round for a couple of months now. This is completely unacceptable. Last call we made was November 24th advising Customer Service that we would give 10 days to resolve this problem. My research indicates that Samsung's compressor/motor is insufficient for the job. There is no fix - it is a design flaw. We will take this to News org's, journalists and as well as online media to get resolution. The clock is ticking.

Company wrote 0 private or public responses to the review from Nov 29, 2012.
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M. Allan
Cornwall, Ontario, Canada #587512

Follow-up re above. Re'd call from Sears management within the 10 day deadline.

Fridge was promptly replaced. Satisfactory outcome with Sears service, we will continue to purchase from them.

Will no longer buy Samsung kitchen products.

M. Allan


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