I purchased a Samsung Washer from Sears in Bethesda, Maryland, less than one year ago. When I called customer service to report that the interior of the machine melted, they set me up with a repair service call 10 days from the date of my complaint.
I explained that the machine would have to be replaced and I could not wait for 10 days for someone to look at the machine and then wait longer for the replacement. We have small children and need a washer. They would not let me speak with a local service person or give me an earlier appointment. Sears does not stand behind its product or provide reasonable service.
I will never purchase anything at Sears in the future.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $700.