I recently got $1000 worth auto service job done at Sears Columbia MD store (where I live). Fortunately, I had an estimate (printed document available) for similar services from the White Oak store (where I work).
I dropped off my car at the Columbia store and authorized repairs w/o much inquiry. -- Bottomline is I trusted Sears.--I have gotten most repairs there. I noticed (after coming home) that the estimate was higher by $200. It was specifically for two parts for which the Columbia store was chargining additional $100 each ($30 and $80 at White oak vs $130 and $185 at Columbia). I called the store right back and spoke to the manager I was dealing with. He was rude and mentioned that I have legally authorized the purchases and I am bound to it. Further, the store has bought these parts from a vendor and I am subject to that price. The price from the white oak store is not relevant.
When I picked up my car, the same person or his manager was not available. When I showed up the next day morning, the same person was rude and kept repeating himself. When I finally talked to his manager, they agreed to match the price (after checking both receipts) for one part (-$100) but on another. I got ripped off for $100.
I think, there is a scam between store managers and vendors. They are selling parts at outrageously high prices to unsuspecting customers like me.
1. How can you sell a part for $130 or $185 at Sears 1 if Sears 2 offers it for $30 and 80?
2. How am I to trust for other things I have gotten done w/o any estimates? Additional rip off?
There is your scam and customer rip off. I have all the receipts from both stores (Sears not any other) to prove my case.
Review about: Sears Manager.