Not resolved

Purchased a Whirlpool Cabrio Washing Machine from Sears. Got it home and it makes loud noise.

We also purchased extended warranty which was an extra 200.00. Called Sears Appliance Repair Center to come to out house to check it out had to wait THREE weeks for a Saturday appointment, on the day of the appointment the technician called to say he had a bad address, confirmed the address with him (the address was correct)gave the technician directions to our address (which is only about 2 miles from the actual repair center) and he said he would be at our house in about 15 to 20 minutes and he never showed!!!!

Called the technician back on the number that showed up on my cell phone that he called on and he would not answer, called the 800 customer service center and they keep saying I have to reschedule he had a bad address....They will not let me talk to anyone to get this issue resolved...The repairman never had any intentions of showing up. I WANT MY MONEY BACK!!!!!!

Monetary Loss: $1000.

Company wrote 0 private or public responses to the review from Sep 24, 2013.
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