Sears - Scheduled delivery for the one time I am not available. 90 minutes on the phone. Cancelling order.
Bought expensive new fridge and microwave to replace old malfunctioning ones. Sears salesman says delivery would be Tuesday. I said fine, I will stay home from the office -- but cannot be available from noon - 1:30. No problem he says, they will call to schedule a time I am available, and me makes a note -- I SEE him type it in -- that "customer is NOT available between 12 and 1:30." Automated call from Sears tells me delivery is set for Tuesday -- you guessed it -- between noon and 2 and someone must accept the delivery or we will be charged for another delivery.
Now after 90 minutes of phone time later (not an exaggeration, this is on the clock), I have been told the time cannot be changed ("That is impossible.") and I will have to pay an additional fee and have another day set "if you are not available for the time you selected on Tuesday." Have been told that that is the time I asked for. Have been told I must have made a mistake or must now be lying. Have asked for supervisor four times and been disconnected four times. Just finished one last call in which I informed the fellow that I have a bunch of errands tomorrow, and my first stop in the morning will be Sears, to tell the salesman very politely to cancel the sale and return our money. To be honest, I almost hope they give me trouble about this.
Sears in Southland Mall -- maybe NOT the place you want to drop thousands of dollars on appliances.