Well to say I havee lost the will to live re the so called customer service for a kenmore sewing machine purchased from sears is an understatement. They are the most incompeteent people I have ever had the misfortune to have to deal with.
Can't understand most of them and they are full of s***. Promises promises - all just waffle. I will never buy a kenmore product again and as for Sears - forget them - they should drop some suppliers and maybe sort themselves out too.
Walmart and othes is where my business will go from now on. Sears sucks as do Kenmore - the worst of the worst of the worst - hope they go out of business !