I called 1-888-portrait twenty minutes ago to schedule an appointment and I received terrible customer service from "Carla".
I received "snappy" comments from Carla early into the call, then she informed me that my local sears store did not have any available time slots for the day I selected. Because I was driving, i asked her to call the store and see if they has any cancellation - she refused.
When I asked Carla for her employee ID number said replied "we are not allowed to give out that information". When I asked to speak with a supervisor she stated "all of the supervisors are busy". I told Carla she could place me on hold until one became available. Within seconds "Mark" ID #6141 came to the phone and apoligized for my experiance.
There are too many studios available that appreciate its customers. I will continue to take my family pictures else where.