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Updated by user Oct 19, 2019

nothing at all, Sears refuses to honor their protection plan

Original review posted by user Oct 16, 2019

Sears will not honor the extended warranty it sold me on my lawn tractor ! I had called them about my tractor seat being broken and they say it is not covered.

The seat is cracked and the adjustment lever does not hold the seat in a position, it keeps sliding forward. I asked them to replace the seat and they said it is a cosmetic issue . The foam cracking in the seat will keep the safety switch from engaging if it gets worse and the seat adjustment will not hold causing the seat to slide forward when driving the tractor. Sears claims it's a non functional part so it's not covered .

I call BS on that ! The extended warranty says otherwise but they won't honor it ! No where in the warranty does it say the seat is not covered !

The real reason I think for not replacing it is that the seat is no longer available and they have no replacement for it ! Their own searsparts.com website says it needs to be replaced as it is a safety issue.

Reason of review: Damaged or defective.

Monetary Loss: $2700.

Preferred solution: Full refund.

Sears Cons: Sears failure to apply warranty from date of install, Poor customer svc, Indifferent service personnel.

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Only dummies buy the extended warranty. You should have known better than to fall for that scam!

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