I recently had a horrible experience with Sears. I purchased a service contract #198594780800018 for a dishwasher for $204.99 and was told at the time of purchase that "we will service your dish washer and make it as good as new and if we can't fix it we will replace it with a brand new one for no extra charge".
I purchased the contract and after the 1st repair the dishwasher did not drain properly and flooded the kitchen of my condo. Sears came out over the next month 3 more times and each time the dishwasher flooded the kitchen in my condo. I asked the service man if they could just "replace it" since was not fixed and he said "your washer works, OK?"
The condo building wrote me a letter and since there were damages they will not allow Sears in to repair anymore and said I have to buy a new one. I called Sears and asked to talk to a supervisor and told them that since they will not be allowed in the condo any more would they please:
1. Refund my money since the washer was never fixed.
2. Give me a new one as per agreement.
3. Put the purchase price toward a new one which I was willing to buy.
The supervisor told me in no uncertain terms that "I will get no refund or any other special treatment"
I asked to talk to that supervisor's supervisor and they told me that they are busy and will call me back.
They never called back.
Now I am out of the money for the contract and I must purchase a new machine with no discount. The old machine is garbage and must be thrown out.
Bill Prewitt: Another dissatisfied customer
Product or Service Mentioned: Sears Repair.