We purchased a Sears washer/dryer set ,Model HE2, and had it delivered and installed by Sears. The dryer recently stopped functioning.
We had an appointment between 8-12 to get it diagnosed. The tech called at noon saying he was late and could he come in 2 hours.We rescheduled after losing a half day's work.
The next day a Sears technician came to our house and told us the dyer broke because it was improperly installed by Sears and they had never connected the exhaust vent causing major lint buildup to destroy the internal circuits . He wrote "Installation Error" on the work order and said they should replace it but didn't have authority other than recommendation.
Customer service refused to offer anything other than a minor discount and never even apologized. The dryer is unrepairable (They quoted $1300 for a $600 dryer) and they could care less.
The attitude and service was quite disappointing and disheartening from Sears between the hold times, lack of return calls, and general feeling of "Too Bad, get another one,don't bother me".
Monetary Loss: $650.