I bought a new chain saw in May of 2012, and had not used it until Sunday, 10/14/12.The chain would not stay on the bar and leaked alot of oil.
I took it back to our local Sears store, and they told me that it had to be sent to Cincinnati, OH, and only one truck a week goes there. I was actually there the day the truck went, but I was too late. The next truck would be exactly a week later.
I now have to wait at least 2 weeks before I get it back.I am extremely disappointed in Sears and Craftsman tools.