Bought a treadmill in April 2011. Upon delivery it did not work.
Waited three weeks for repair. June 2011 it failed again. Waited three weeks for repair. April 2012 it failed again.
Waited three weeks for repair. September 2012 it failed again and stopped working on the day it was serviced. Have waited over a month for service. Service scheduled for today between 8 AM and 12 PM--Sears called at 10:50 am to let me know no one was coming.
Called customer escalation line--was put on hold after explaining the problem and then cut off. Will be proceeding to small claims court on Monday get all of my money back.
I live in a remote area and I am pretty sure no one from Sears will show up to contest it--and people wonder why Sears is going out of business. I feel sorry for the hourly folks that have to put up with angry customers like me when the Sears system with its $7.5 million CEO is an epic fail.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1700.