Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store

I am breaking up with Sears after a 35 year relationship. I have been a loyal Sears customer for my entire adult life.

I purchased new appliance for a new house and had them installed by Sears...they are missing parts...including the legs used to balance them. I just had them removed after multiple service calls and the scratched the tile leaving the house. Sears has been silent to all this.

Here is what I have learned Sears Outlet in not Sears...even though they want you to use your Sears Card and buy Sears warrantees and everyone wears a Sears name badge. I have also learned the Attorney Generals Office has a specific unit for retail fraud.

Reason of review: Poor Customer Service, damaged defective products.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I liked: Salesmen.

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