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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Bought and had delivered a Kenmore refrigerator a few weeks ago. Within a few days we decided we didn't like it and were not happy with it.

Went to same store to get returned and buy another one up model. No one there could help me, just gave me a couple of numbers to call. Did that, first number, I found out later, was in the Philippines, couldn't understand anything the girl was saying. Gave up.

Called again next day and was handed to some man that couldn't speak English either. Called Customer Service, they too gave me the run around. Wanted a 15% dispensing fee???? Why not just say restocking instead of a choice of words to confuse.

Went back to Sears return policy and found this about 15% restocking. "A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances." See anything about refrigerators???? The customer rep pointed out the one little line on those Sears receipts that are 3 pages long that says the fridge may be subject, may be.

Sears puts up a good front with their 30 return policy with no problems till you actually try to return something they it's throw up the roadblocks till the customer gets tired and just gives up, not me. I will never, ever even walk into or through a Sears ever again .

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $156.

Preferred solution: Let the company propose a solution.

I didn't like: Return policies that are in conflict with each other.

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I Also Bought A Kenmore And I'm Trying To Return It. I'm Getting The Same Run Around On The Last 5 Calls.

It Ranges From Only 3 Days For A Return, 30% Restocking, $250 For the Same Thing As Restocking Fee. When I Mention The 30 Days, They've Told Me It's 3 Days Over And Over Again.


Hmm! I wish that I had read this first.

Just experienced a similar situation, I bought an upright freezer, two weeks of normal usage the handle broke. Sears refused to refund or exchange the unit, because they said it was working when I got it. Lol.

I asked about the return policy, they told me that only works for itmes that don’t break. WTF

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