SEARS $400 Mother's Day Diamond Bracelet - diamond fell out and clasp not working!

342 of 4084 Sears reviews

I purchased a $400 diamond bracelet from SEARS OLYMPIA WA for Mother's Day 2016.One of the diamonds has fallen out and the clasp doesn't work anymore.

I took it to SEARS in Olympia WA for repair or replacement. The manager at Sears say that because I did not buy a warranty and because it is past 30 days, they won't replace or refund. They offered to send it out for repair, but I would have to pay for the repairs. THIS IS AN EXPENSIVE PIECE OF JEWELRY!!!

I WILL NEVER SHOP AT SEARS AGAIN.

They used to be known for their great customer service.I will return my sears card and shop elsewhere in future.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Warranty
Value for money
Product or Service Quality
Ease of Use
Price Affordability
Layout of Store
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  • What I liked
      No items
  • What I disliked
    • Outcome of my situation
    • Poor quality diamond jewelry
    • Poor product quality

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$178
Product or service
Sterling Silver Diamond Bracelet
Review category
Supermarkets and Malls
review #883092 by

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