Lacey, Washington
0 comments
Not resolved

I purchased a $400 diamond bracelet from SEARS OLYMPIA WA for Mother's Day 2016.One of the diamonds has fallen out and the clasp doesn't work anymore.

I took it to SEARS in Olympia WA for repair or replacement. The manager at Sears say that because I did not buy a warranty and because it is past 30 days, they won't replace or refund. They offered to send it out for repair, but I would have to pay for the repairs. THIS IS AN EXPENSIVE PIECE OF JEWELRY!!!

I WILL NEVER SHOP AT SEARS AGAIN.

They used to be known for their great customer service.I will return my sears card and shop elsewhere in future.

Review about: Sterling Silver Diamond Bracelet.

I didn't like: Outcome of my situation, Poor quality diamond jewelry, Poor product quality.

Review #883092 is a subjective opinion of a user.

2.8
Diversity of Products or Services
Discounts and Special Offers
Ease of Use
Price Affordability
Staff
Location
Warranty
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Layout of Store
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / $178
Preferred solution Let the company propose a solution

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