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2.8
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I purchased a $400 diamond bracelet from SEARS OLYMPIA WA for Mother's Day 2016. One of the diamonds has fallen out and the clasp doesn't work anymore.

I took it to SEARS in Olympia WA for repair or replacement. The manager at Sears say that because I did not buy a warranty and because it is past 30 days, they won't replace or refund. They offered to send it out for repair, but I would have to pay for the repairs. THIS IS AN EXPENSIVE PIECE OF JEWELRY!!!

I WILL NEVER SHOP AT SEARS AGAIN.

They used to be known for their great customer service. I will return my sears card and shop elsewhere in future.

Reason of review: Bad quality.

Monetary Loss: $178.

Preferred solution: Let the company propose a solution.

I didn't like: Outcome of my situation, Poor quality diamond jewelry, Poor product quality.

Company wrote 0 public responses to the review from Jul 15, 2016.
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