SEARS $400 Mother's Day Diamond Bracelet - diamond fell out and clasp not working!
I purchased a $400 diamond bracelet from SEARS OLYMPIA WA for Mother's Day 2016.One of the diamonds has fallen out and the clasp doesn't work anymore.
I took it to SEARS in Olympia WA for repair or replacement. The manager at Sears say that because I did not buy a warranty and because it is past 30 days, they won't replace or refund. They offered to send it out for repair, but I would have to pay for the repairs. THIS IS AN EXPENSIVE PIECE OF JEWELRY!!!
I WILL NEVER SHOP AT SEARS AGAIN.
They used to be known for their great customer service.I will return my sears card and shop elsewhere in future.
More Review Details
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|Layout of Store|
|Discounts and Special Offers|
|Diversity of Products or Services|
|Product or Service Quality|
|Value for money|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Outcome of my situation
- Poor quality diamond jewelry
- Poor product quality
- Reason of review:
- Bad quality
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Sterling Silver Diamond Bracelet
- Review category
- Supermarkets and Malls
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