0n 01/2007 we purchased ($11,000) a complete Home Heating an Central A/C system. Paid an extra $1000 for the 7yr master protection plan and 7 yr master repair plan.
Every single year since this purchase the A/C unit needs repairing we have nothing but headaches and frustration dealing with sears and all of the run around especially when it comes to the 7yr master agreement . They are now telling us it is only for 5yrs. This is so dishonest and wrong. All consumers be warned about Sears's deceptive practices.
The unit has not worked unless it is repaired and recharged . This has gone on too long enough is enough. SEARS NEED TO STEP UP AND HONOR THEIR OBGLIGATIONS TO THEIR PAYING CUSTOMERS AND STOP THESE DECEPTIVE PRACTICES. I AM TAKING MY FRUSTRATION AN WILL BE VENTING THESE FEELING ON TWITTER , FACEBOOK AND ALL THE SOCIAL MEDIA SITES.
We feel at this time we have no other recourse . I will be also contacting my local Better Business Bureau Office.
Product or Service Mentioned: Sears Protection Plan.