I bought a Sears Whirlpool fridge and was quite excited. Although once home the fridge side never seemed to get cold, I initally thought it was me until June.
Some food started to go bad so I bought a outdoor thermometer and let it sit over night. Will I was correct only 60 degrees ( yes I adjusted to the temp on fridge many times to 34 degrees). I call for an appt thinking it under warranty no worries. I am taold 4 weeks.
It is now July and dead heat of summer heat wave. I call to see if they can move up as I have a child and friends visiting for summer, I am told sorry we can't. After numerous calls to supervisor and staying on holds for longer than 40 minutes I give up. Appt day comes a no - show till 5pm and I took day off ( loss of $$) he sats ice build up and will be in fine in am.
Am comes and thermometer still registers 60 degrees.I call back and told 3 weeks till next appt. I was shocked as they never fixed and I am under waranty. I make numerous calls for an earlier date, nothing... More money spent going out to eat do this which was not needed.
Today is appt day 8-12 window told delay so I call and ask for a timeframe and told I will get a call back 2 hours later.. well no call. Call back again ask for supervisor I get put on hold then hung up on. I call back and have been on hold for 1 hour now!!!
you call this customer service? I will never spend my money at SEARS again this is horrific. So who everheads up the contract with AE maybe you shoudl read this:
"Some of the most successful companies have one thing in common – incredible customer service.
These businesses go out of their way to make the customer feel appreciated, understood and cared for. The end result of this is simple but powerful -- a strong connection to the customer that goes deeper than the normal company-customer relationship "
This is one extremely disappointed and frustrated customer.
Monetary Loss: $500.