Product: Sears Air Conditioner Installation Clear all filters (6 of 6 reviews match)
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Sears in Decatur, Georgia - Wrong installation

A\c intalled incorrect Exhaust has no clearance
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Review
#1654134 Review #1654134 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
Bad quality
1.0
Details
Spent $10,500 on a new unit installed by Sears. Within a week there was water leaking from our ceiling. Had to take off work for them to repair it and again for them to come take care of the wet spot on the ceiling. Now, 3 months into new unit it’s blowing a mildew...
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Review
#1357461 Review #1357461 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
Poor customer service
1.4
Details
My initial call to Sears was on May 10, and it took four days for a service company to come out and inspect the system. We were told it had to be completely replaced. Three days after this visit, the service provider still had not contacted Sears to get the claim...
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Review
#1279112 Review #1279112 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
Poor customer service

Sears - HVAC install gone sideways.

2.2
Details
I contracted Sears Home Improvement out of Lenexa, Ks. to install a HVAC system in my home in August that didn’t get fully installed and operational until October this year. I repeatedly had to contact them about issues with the contract changes, price changes and charges they made to my account without written authorization including installation errors. Most of the installation errors were corrected but only at my repeated request for service. Non of the issues with the contract changes, request for information or charges they made to my account were answered or resolved. I will never make the mistake of trusting Sears or any other contractor ever again. I was dissatisfied, to put it mildly, with the whole installation. The installation work was performed so poorly that I feel I could have done a better job and I’m a disabled veteran. Because of the manner in which it was installed I now have a system that is loud, shakes my the wall and floors of my living room and kitchen. I was informed by the installer that the system will be inspected after completion but that has not happened either. I’ve asked the installer and the office for the information but the office doesn’t know and the installer won’t tell me. I’ve had so many issues with the installation that I asked for the installer’s certification to work in Iowa as an HVAC installer but was refused that information as well.
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1 comment
Anonymous
#1389333

All of sears Home improvement work is done by subcontractors. If your a contractor and don’t have work your not a good contractor.

Sears pays them low bids and the work is terrible.

I would never trust any sears subcontractor to do work. Rochester NY

Review
#1128204 Review #1128204 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
Bad quality

Pompano Beach Sears - The Worst

1.0
Details
We bought a $600 air conditioner in October to be installed in my condo in December. They were three hours late for the delivery appointment and tried to install a wall through air conditioner in the compete darkness at 8:00pm. None of the phone numbers they gave could get us to the store. I got to call centers in Philippines twice and Columbia once. Every single number they gave didn't work. Total and complete scam. Never ever use them. None of the phone numbers they gave could get us to the store. I got to call centers in Philippines twice and Columbia once. Every single number they gave didn't work. Total and complete scam. Never ever use them.
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Review
#977595 Review #977595 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Full refund

Sears in Pittsburgh, Pennsylvania - Air Conditioning Replacement - Project Consultant Wrong

We needed a new air conditioning unit. the "project consultant"aka... salesman came out to do his pretty power point presentation and spent 2 hours at our home, promised installation for Saturday of the same week. They sure did show up and left 10 minutes later because the specifications were incorrect. So in the dead of summer and 90 degree weather, here we sit with no air conditioning and sears of course is not wrong. it is the previous installation and duct work. What is the point of coming out, spending hours at our home, doing measurements and not taking the duct work into consideration if that is part of the key element for the work???????
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Review
#904151 Review #904151 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
incompetant employees
Tags
  • Sears And Terrible Searvice

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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