Product: Sears Air Conditioner Repair Clear all filters (11 of 11 reviews match)
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Sears - Complaint with service/repair/refund

I have been trying to get my air conditioner repair since August 20th schedule schedule an appointment they just keep transferring
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Review
#1645107 Review #1645107 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Pros
  • Store was fine
Cons
  • Refusal to fix the problem and lack of caring
  • Poorly trained staff
  • Getting a runaround
Reason of review
Poor customer service
Tags
  • no customer appreciation
  • Cindy At Customer Service
  • Sears Extended Warranty

Sears in Winnipeg, Manitoba - Don't buy my home appliances

1.0
Details
Air conditioner not functioning for SEVEN MONTHS YES YOU READ CORRECTLY. Many many many calls. Many many appointments made and then caceled. I was offered a replacement and they do not want to honor I havr a protection plan & warranty. The air conditioner cost was $6000.00.
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Review
#1521354 Review #1521354 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Poor customer service
1.0
Details
My a/c quit cooling in August Called sears home service on Sept 5th appointment set for sept 6th has been cancelled 12 times and reset now for Nov. 27th. Why does it take over 2 months to get a service tech to fix an a/c. I have had to buy another a/c. You can bet it...
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Review
#1396323 Review #1396323 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund
I purchased a Sears Whole Home Warranty. I spoke to several reps. over a week or so. Each time I spoke to a person I we went over the items covered. I asked about a 2nd AC/Heat unit that was outside of another bldg., an upright freezer and a 2nd fridge. Each time I...
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Review
#1332168 Review #1332168 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Cons
  • Lied to
Reason of review
Being lyed to
Preferred solution
Honor the Sears Whole Home Warranty and fix my AC/Heat unit

Sears - HORRIBLE REPAIR SERVICE

1.0
Details
Do not buy anything at SEARS ......repair service sucks
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Review
#1315432 Review #1315432 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Bad quality
Today I called sears 2 hours I been on the phone and then till you get to the right Person you get connected her and there and have to tell them the whole story, now I'm waiting again someone suppose to call me, my Hot Water Heater went out last Monday I have to wait...
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Review
#1308604 Review #1308604 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Poor customer service

Sears I don't care Attitude

1.0
Details
My mother had a date on the 23rd of this month for sears repair to come fix her AC window unit. No one showed up. So we called they said her date was for the 28th of this month. So we go back and forward with the rep over the dates then asking to Speak to a supervisor. So the rep hooked me up with a supervisor. Who i Explain the situation to that told me the same thing the rep told me about the 28th ok so i asked her can she Garentee me that someone will come out and fix my mother's AC unit on the 28th of this month she said yes she had spoke to someone in the repair office and they said they would be there between 8 am and 12 pm. Now the 28th came and gone still not fix. We calked sears repair number and spoke to a rep that stated no sears repair workers comes out on the week end ok so another lie. When The representative in the supervisor knew that the workers do not work on a weekend ok so they said my mother date was not on the 23rd of this month and on the 28th it was a weekend so they will not be there then. So who is dropping the ball not us. When I know her date was for the 23rd of this month Oct. 2017. Now i told them that my mother was on a Breeding Vienna later and that she lives in a brick apartments but they do not care cause the next date they give us is on the 27th of Nov. 2017 this is out of hand. I need someone at sears to give me a call Because this can quickly turn into a medical Condition for my mother . I can be reached at 5046069688. Thanks
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Review
#1123412 Review #1123412 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Poor customer service

Sears terrible customer service

Purchased an air-conditioner about one year and two months ago when he 2016. We have a warranty it has broken twice on us in the first year, The first guy was good they were very shorthanded . The second guy was awful and this time the guy couldn't figure out what was wrong. He end up changing out the wrong part two guys came out three days later. The air-conditioner needed a compressor. He "Said "he would be out the next day with a new compressor I overheard them talking about the part they had it in stock the new compressor . They lied to us five different times on when they would be out to install the new compressor . A week later 10-16-2017 and still waiting . Very sad I will never buy anything from Sears again .
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Review
#1115875 Review #1115875 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Order processing issue

Sears in Casa Grande, Arizona - $10,800 New HVAC,2 months later, & it won't even turn on.The first month,the serviceman had to replace a part,because it kept freezing up.Theres more..

1.0
Details
The system NEVER held the temp it was set at , when we complained,the serviceman said " raise the Thermostat", it won't hold at 72.So we raised it to 74..Same problem, he said set it at 76..room temp went to 80. when we complined, they sent the same service man to look.. said" There is NOTHING wrong with the system"!There was almost NO air coming from The last register on the run. but there is Nothing wrong??We set a swamp cooler in the window in the dining room because it was 10 degrees hotter there.. He said "That's why it isn't cooling in here".(We took the cooler out the next week, STILL didn't help.) We continued to call everyone we could find associated with Sears. We got a lot of Buck passing & disconnects,but that's all. THEN!!yesterday, the power went out in our subdivision.. Power came back on after 3 hrs...But NOT THE HVAC! I checked all Breakers, and the Themostat said "System On", was on Cool,& Fan was On .. Cooler wouldn't turn on.. Called Sears (Again).the Answering service (after 3 calls & 3 Hrs.) Answered ( the Project Manager,Bill McCurdy) told the Answering service man,that it was a electic company problem , & Sears wasn't liable.AND that he wasn't going to anything about it & was OUR problem. Didn't even have the curtacy to talk to me himself.. we have installed a window mount A/C unit in the Dining room , just to keep it livable( We live in Casa Grande AZ.near 112 degrees daily). We have been a card holding Customer of Sears since 1976, and this is how we are treated. Never will I buy anything from SEARS again.. Their "Installer",Cormin LLC, sobotaged the whole thing by telling Sears that "Everything was OK", what he should have said was ..The A/C is putting out cold air, but it's not getting to the last of the runs, therefore, NOT working correctly. Now Sears won't even take our calls. Beware people, and NEVER BUY FROM SEARS..
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Review
#889849 Review #889849 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Pros
  • Nightmare
Cons
  • Being told a lie to get a sale
  • Way sears treats us or their product
  • Whole process
Reason of review
Not as described/ advertised
Loss
$10800
Preferred solution
Take the HVAC back out ,and credit me the full price.
Tags
  • System Not As Advertized

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears reviews

Sears in Yorktown, Virginia - Warranty on Central Air-condition unit

On July 12, 2016 my central air-condition unit stopped working, at that time I requested repairs to be made. Now after the repairman has worked on it 4 times. Each time he failed to repair it saying he needed to order parts. We are still waiting for more repair parts to replace the ones he has already installed. So far it has been eleven days waiting. All the complaint department will say about the repair is another three days for the repair parts to arrive for the repairman to come back. There have been numerous heat temperature alerts since the temp has been mid 80's to mid 90's with a heat index well over 100. The house is occupied by my daughter, her fiancee who has had seizures, and her dog who are all in suffering in this heat. After 25 years as a customer with there credit all I can say is what happened.
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Review
#887399 Review #887399 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Order processing issue