Bought a washer/dryer pair on black friday which was to be delivered the next day. Got it delivered only to find that my brand new out the box KENMORE dryer doesn't work.
Sears rescheduled it to be delivered Sun November 28th 2009 which they didn't deliver do to a "warehouse" issue went ahead a resheduled for Tues. December 1st 2009. Got a call Sun night from the automated machine saying i'm scheduled for monday from 1-3:30 "press 2 if you need to reschedule" Finally get a hold of someone and was told i would have to wait until FRIDAY, FRIDAY!!!!! Can you believe that.
Kept arguing on the phone a was reassured that if i was home by six i could recieve it on monday. Monday morning comes around and i get a call from one of their drivers saying "by six o'clock I'll be at home with my family".
Got on the phone with customer solutions once again and was told I would FOR SURE have it on Tues Dec 1st. Well here we are its Tues December 1st and no Dryer do to a "Warehouse" problem once again.