Approximately 18 months ago we purchased a Sears model washer dryer set manufactured by LG. while washing a cotton blanket, a couple towels and kids socks and underwear the interior glass (front loader) shattered during the tumble cycle. We heard a loud thumping and checked it out. The glass had gone every where. There were some very large pieces and many tiny shards. The entire load of laundry was ruined. The interior stainless steel drum is scratched and gouged and must be replaced. The estimate to repair the washer is 2 times the purchase price as the entire machine must be dismantled and all systems flushed to remove the glass shards.
Contacted both companies and were told sorry out of warranty have a nice day. Even worse was they both said that this doen't happen and was because we misused the washer. My wife babied this thing always left the door slightly open to air between loads so that musty smell wouldn't happen.
Filed complaint with both companies and were again told to go fly a kite. Filed complaint with the US consumer protection agency and both companies replied stating that if there is a problem to call their 1-800#'s WE DID THAT, DUH!!!!
So needless to say Sears has now lost a long time customer who likes to support american companies. Now we are out another $1250 for a new washer.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1200.