I am writing this as I am very upset with Sears and their shipping practices. I ordered an item on the website on March the 7, 2011. The item was to be delivered on March the 11th, 2011. I checked the status on this item today the 14th of March and it still has not shipped from Sears, no notification, no reasons for the delay, just no item. I called customer service and they told me that they were waiting on UPS to pick the item up and they usually take 7 - 10 business days for pickup. I then called ups, gave them the tracking number and they told me that the item was issued a tracking number but the shipper has not notified them that the item was ready for pickup. I called Sears customer service once more and I was told that the item was not on back order and they were not sure as to why it was not shipped and they would email the shipping department for an update.
I was given reasons why it was delayed and not shipped when ordered, like weather, UPS response time of picking up the order and/or billing issues. All of which I have verified that the items described above were not an issue.
As a point of reference, I ordered an item from NewEgg the same day, which was coming from the CA warehouse, i reside in SC and it was picked up by UPS, same shipping economy ground, on the 8th and I received it today, the 14th. I actually got the email from sears with the tracking number first and that order 7 days later has not moved from their location.
I hope sears looks at these reviews and gets the reason they are failing as a company. CUSTOMER SERVICE!!!! It says a lot when bankrupt company like Kmart buys you up and you still make no changes in the way you do business. I used to be an avid shopper of sears, now I am not going to be a customer at all.
Monetary Loss: $28.