I am extremely upset with your 1-800 repair line!!! I spoke with an representative at 1330 Pacific time concerning the repair of my refrigerator.
They said it would be a $75 service fee and would have a repair agent out between 1500-1900. The representative then stated I could purchase a $251 service agreement that would be good for a year. I said "great". I gave my credit card number and then the representative said while reading the small print that "over 10 year appliances weren't eligible".
I had already told her my refrigerator was from 2001. We then cancelled the $251 agreement; however, I clearly stated and she repeated that we were still keeping the service call between 1500-1900. By 1815 no service agent had come and I called the 1-800 number to confirm appt time. I was told that there was no record of my appt.
and that same day appointments are never made. WHAT???? I could have called another service person. This is extremely unprofessional...my wife now has to drive to town at night to buy bags of ice..she's has to meet with a technician on Sunday morning (missing church).
Oh, by the way, I'm out of state with Military duty and have been coordinating this whole event. I am angry to say the least. I have shopped at Sears for many years and believe overall they have great products and sales staff.
But, I will NEVER call the repair hotline and will tell my friends and family the same. I will save the remainder of my comments...Come Sears
Product or Service Mentioned: Sears Sales Representative.
Monetary Loss: $500.