I bought a refrigerator and had a scheduled delivery for Thursday 12/27/12. I was called at 8pm 12/26/12 and told by an automated system that I needed to call and reschedule my delivery because of Weather.
It was snowing. I was angry because there was very little snow but the customer service agent couldn't do anything about the date. I was now set for 12/30/12. i was called the next day by the automated system and told that my delivery was being rescheduled.
I ignored that message. I was then called an hour later by an agent who told me my new delivery date was 12/30/12. I told him I already had three other phone calls about this and confirmed with the agent the day before. Do they no have computers or accounts?
I was called the night before delivery and the automate line said it would be delivered between 7:45-9:45am. We waited. It was 10:30am when I took the time to track down a customer service department that could tell me anything about my order and it's delivery status. She then tells me THEY DON'T HAVE THE FRIDGE IN STOCK AT THE MOMENT.
Needless to say I wasn't happy. I asked her how I could be elaborately scheduled TWICE for delivery of something they didn't have. She apologized and offered me a $50 gift card. Why would I want to spend MORE of my money at a place that schedules deliveries of products they don't have?
I cancelled my order immediately and hope to GOD I am getting a refund. I've already repurchased the identical product (because Kenmore is just a name plastered on Frigidare and Whirlpool products) at Home Depot and expect an on time and easy delivery.
I will never buy a product from Sears or their affiliated companies/brands again. (Kenmore, Craftsman, Kmart, Land's end, Diehard)