Not resolved

Sears was my favorite store for ever, "UNTIL NOW" we purchase stainless steel appliances with extended warranty, Fridge door by Kenmore Elite top hinge give up, I called Sears warranty department a tech came out with no door 2 months later door came damage contacted Sears customer solutions case # was given Tech showed up to install door explain to him door is damage waiting for new one, a month later still no door and a constant battle in the phone with Customer solutions and no door had been order and they don't have a case number stating a door was order new case number is given and that they will call us back on Monday 10/30/17 Sorry Sears but I will never buy anything from your stores again that includes Kmart same company Im still pissed off because we get transfer on the phone to the Philippines or India every time we call to speak with a manager and no-one is helping and they don't understand english that well customer service is at is worst !

Product or Service Mentioned: Kenmore Refrigerator.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Oct 28, 2017.
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