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Exchange, Refund and Cancellation Policy

Bought a set of tires from Sears. Seven months later one of them explosively deflates on a straight road at 35 mph.

Returned to Sears to have the tire replaced. Barry Nestor at Sears in Burlington, MA explains why Sears tire warranties do not apply to Sears tires.

Sears warratnies are pure window dressing. You can hear the second gentleman try to sell me an "additional warranty" after denying coverage under the "primary warranty".

Needless to say we no longer shop at Sears for *anything*. We used to spend about $2,500 per year there. Nicely done Sears: we will happily spend our money elsewhere!

Reason of review: Poor customer service.

Monetary Loss: $130.

Preferred solution: Full refund.

I didn't like: Very dissaponted.

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