Decent mechanics, horrific customer service. Had a wheel alignment job done on my Jeep two days ago (October 13). Their website promises a "before and after" printout of the work, but the Bedford Avenue location in Brooklyn couldn't give me one. One of their "Account Specialists" proceeded to give me a million reasons why I couldn't get a print out, broken printers, etc.
Also, the job took three times longer than promised. Mechanics did a decent job, but left grease all over my White car.
Do yourself a favor, go somewhere else for your tire and suspension needs.
Review about: Sears Website.