I experienced the exact same service as many others from Sears Auto.
The Sears Auto Sales reps at 1178 El Camino Real, San Bruno, CA 94066 refused to even inspect my tire and immediately began berating my knowledge of the warranty.
Both Raymond and Rick used bullying and intimidation tactics to prevent people from reporting tire defects. They lied and told me it was not SEARS problem.
Then they said it was MY FAULT for not having them rotated at SEARS.
I spent over $1,000 on 4 tires and in 2yrs, they shredded.
When they sold me the tires, the sales rep re-assured me on the great warranty protection and excellent customer service.
However, when I came in today to have my tires replaced under the warranty, not only was RICK a *** but he continued his verbal abuse towards other customers who also brought their car in for warranty redemption.
The 1st thing Rick said to my face was, "DID YOU READ THE WARRANTY because if you READ the WARRANTY you'll understand this is NOT SEARS PROBLEM?"
Why would you even ask me if I read the warranty instead of investigating and checking the car first?
What if I wasn't a native speaker or couldn't quite understand the "fine print" on the back of the warranty? Is this a justification to berate CUSTOMERS who ask for tire replacement assistance?
In the end, they refused to do anything! BUYER BEWARE!
Product or Service Mentioned: Sears Replacement.