Not resolved

This is the second time (should have learned after the first) about the incompetence of the automotive department. Both times it has caused me to spend extra time and money to have correctly fixed by another mechanic.

First time it was replacing my TMPS sensor, took 2 trips and 2 days for them to replace it. Afterwords only to discover that they used the wrong sensor, which the automotive desk staff stated it wasn't their issue that they were given the wrong one by their vendor.

Second and most recent was with an oil change on a different vehicle. They first told me that parts were not made for my new vehicle, once the sales staff finally looked it up he did find that a filter was available.

Now I went to change my oil after 2 months to discover that the mechanic used a tool to secure the filter tighter then what is required and forcing me to take my vehicle to another mechanic to have it removed with hopefully no damage.

This is the LAST TIME I deal with sears and their incompetence.

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