I recently purchased a Samsung 7" Galaxy Tab 2 with Wi-Fi as sold by Sears online and picked it up at a local Sears in North Brunswick New Jersey. I opened the box to look at the tablet and decided that it was to small for my use. I went to return the tablet two days later with the original box intact, original plastic on on the tablet and all components as received in the box. The service representative at the consumer electronics desk stated that the tablet is considered to be used because the box was opened and if I wanted to return it there would be a 15% restocking fee. The box was opened but the unit was not used.
Sears Satisfaction Guarantee & No Hassle Return Policy states: "Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt for a refund or exchange." In my opinion it is poorly stated and confusing on their website. On the top of the page it say that you have 30 days from the date of purchase to return consumer electronics. This what you see first after their opening statement. At the bottom of the page that you have to scroll down to see it then states the following:
Restocking Fee, Special Order Cancellation Fee (Not applicable in Hawaii)
A 15% restocking fee is charged on Consumer Electronics returned without the original box, used, or without all of the original product packaging, accessories and parts; Mattresses, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Consumer Electronics returned in opened boxes may be, but need not be, determined to have been used. Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee.
"Consumer Electronics returned in opened boxes may be, but need not be, determined to have been used."
This was in fact my case, yet the manager of the department would not refund the full price. I would not have purchased this item from Sears if I new this was the "store" policy.
I suggest that all who are looking to buy consumer electronics from Sears be very aware of this policy before they make a purchase from Sears.
More Review Details
- Monetary loss:
- Product or service
- Samsung Galaxy
- Review category
You May Also Like
- "We brought a Sterns and Foster Luxury Estate bed from Sears in January 2016, thinking we were making a good purchase. However, this was not the case. After two months,..."
- " On 11/17/2013, I called Sears (800-4-MY-HOME) for my refrigerator(purchased it from Sears) problem there was a fire breaks out around compressor area. So I requested a report and claim..."
- "On August 1st I was washing some sheets. The machine became unbalanced and instead of turning itself off, exploded, took out part of the wall, took out the dryer next..."
- "Bait and switch pictures worth a thousand words spent close to TWO hrs of my time was trying to order this online but went to check out and it added..."
- "This is a complaint against Community Medical Center in Toms River, NJ. Where on the evening of November 24th I was surrounded and questioned by hospital security personnel for taking..."
- "Last week, I sent in to Ecyclebest my Verizon Wireless Droid DNA, which was in perfect condition. I was quoted $117 for the phone, if it were in good condition...."
- "I have had a terrible experience with light in the box! I paid (Oct. 12) for item with express expedited shipping (3-4 business days) (1-3 days for processing). I have..."
- "I placed an order to tummy filler with Zomato using their smartphone app (order no. 9808959) on 23 October 2016, at 4;27 pm. The order (food garlic bread andsalad wrap..."
- "Bought it. Loved it. It fit perfectly and was one of my favorite pieces. I followed care instructions precisely and it shrank dramatically. Dressbarn won't refund/credit me for it or..."