Sears says they have a price match guaranty - if you find a lower price they will beat it.I found a lower price for an appliance online and called Sears to buy from them instead.
The representative said that I couldn't make the purchase over the phone, that I had to go into a store with a printout showing the competitor's lower price. I told him that I wouldn't have time to go into a store right away. He said I could go in with the printout within 60 days and the price would be honored. I went to Sears 2 weeks later and they would not honor the price.
I called the customer service line and they said that because the representative I spoke with earlier did not write notes on the computer system, they could not honor the price.
I am very frustrated because if I knew this was going to happen I would have just bought the appliance from the other company.Ironically I waited to buy from Sears because I thought they would have better customer service.
Monetary Loss: $130.