Sears bad interactive customer experience lost one of their potential customer today!!!
May 7, 2010 Edit
All the management Guru's says customers are most important, customers are the ones because of which you are in business, but only few care about providing good customer experience.
* The chat representative had no idea what their inventory was, he said they don't offer the product I was looking for online and I should better go and check the stores
* Look at the conversation tone " Its very aggressive and non-pleasing".
* At the end look at the weird sentence about my life: Its so unprofessional