I have called sears on several occasion about my sealy mattress. I was told to take a picture of the bed and e-mail to them .
I did this on two occasion and was told that It was 1inch not two inches deep when you lay on the bed you can feel yourself in a sink, I have toss and turn at night trying to get comfortable on this bed, when i wake up you can see a big sink in the bed. I have also asked for someone to come out
to inspect my bed but I was told that I had to pay for someone to come out.
My pillowtop cost me a lot of money, and now I cannot get a good night sleep. I think that Sears should have a better customer relatiions in this department.