I have been dealing with Sears since early January over a hot water heater repair. First it took a week to get a back, then it was the wrong part, then it took another week to get a part the part was installed but didn't work!!!!!!!!!
I have spent over a month dealing with this company - paid them over $500 and then had to pay $800 to anther company to actually FIX the problem. So, as of todays date 02/24/2012. the repair I called Sears for on 01/09/2012 has been fixed - by ANOTHER COMPANY! And guess what, Sears has still not returned the $500 I am owed even though we have returned ALL parts to them and let it not be
I have spent countless hours on the phone talking to countless people about the same issue over and over and over - still no money and this is a week after I was supposed to have the money returned to me.
I guess in Sears fashion I will receive my refund sometime in 2013.
Monetary Loss: $500.