I had a very bad experience with a third party company that sells through the Sears website. Not only was the item defective, but the sellers were incredibly rude when I tried to return it and for days harassed me with nasty emails and phone calls even after I told them several times they could keep the money they had cheated me out of if only they would leave me alone.
I posted a review of the item on Sears to warn other customers about the scary behavior of this company, but Sears refused to post the review.
I googled the company and found several negative reviews of them on other sites. Many victims tried to warn people about this company, but Sears hid their warnings from me.
Review about: Sears Website.