Update by user Mar 18, 2013
Months have passed and I spent more time trying to get justice than is justified by the loss however, it's not about the money any more. I guess the little satisfaction to date is that Sears may have spent more money through a range of staff trying to give me the brush off than if they had just sent me the product I'd purchased and paid for. Everybody's wasting their time but I want them to admit their mistake or else for everybody to know what a pack of Charlatans Sears customer service staff are.
Original review posted by user Dec 26, 2012
Sears advertised a phone. I committed to purchase but bought broken promises, potential fraud and abysmal customer service.
Money was committed from my account to Sears however, the company cancelled the order despite my vehement protests to honour the deal. My bank advised of potential fraudulent activity requiring me to change my card and all related web info and standing orders (possibly related to Sears 3rd party vendor even though that company denied receiving the order from Sears).
I have since spent a disproportionate amount of time trying to find if Sears still had my money after they offered a refund cheque then didn’t pay.
I’ve phoned many times and emailed many more (around 40), seldom getting the same customer contact. I’ve followed their instructions implicitly yet their offers of assistance are at best deceiving and at worst downright untruths.
IN SHORT, BUY FROM SEARS AT YOUR PERIL. I HAVE FOUND IT TO BE A PERILOUS AND FRUSTRATING WASTE OF TIME TO DATE … BUT I DON’T INTEND TO LET THEM AWAY WITH IT. MORE POSTS WILL FOLLOW
Monetary Loss: $200.