Teh power supply unit for my Samsumg Plasma TV went out. We called Sears Home Solutions and they "order the part" and stated that it would arrive on October 1.
On October 2, we called again and the rep stated that we were mistaken, the part was shipped on October 1. It would be there in 5 business days. We called on October 5, when the service tech came and did not have a part, only to find out that the order was "cancelled" for the part. The part was ordered with 2 day delivery to arrive on Friday, October 7.
We scheduled a tech to install between 5-7 PM that afternoon. The part showed up but the tech did not. Now the tech is supposed to be in on Monday.
I will have to let my lawyer separate me from Sears in small claims court, I guess?