Not resolved

Can't begin to go through all the confusion they caused! Won't deal with them again!

Got the billing & rewards wrong - said we couldn't get rewards until range was delivered - now going to charge everything we got with points to deliver other item. They are so confused with their offers - even the sales guy said he couldn't keep it straight. Poor poor customer service& management . I need to do.

100 words - but that's the basic facts - they screwed up & didn't compensation for it! Bla bla bla they billed the wrong account - don't know the difference between credit card & rewards - but they just put it where they want & it is all wrong. I have never so much inefficiency in one purchase in my life.

I'm 68 & can't move refrigerators on my own - you would think they would compensate for their errors! But no - sorry we screwed up .....too bad.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

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