We are now 6 DAYS past the promised delivery date for $2000 worth of appliances. We have, at last count, 6 different day/time of delivery promises with no luck.
Apparently a delivery was attempted when no one was at home, since they showed up an unannounced time. A live "service" agent gives us one promised time and the automated service calls with another time, just moments later. Sears Canada apparently contracts with private delivery services, which adds another layer for lost/miscommunicated information. Sears Canada is on the *** of extinction, closing retail outlets across the country.
This contracting-out is proving to be a false economy for them, since they are using the lowest-bidder private truckers they can dredge up. After a positive in-store experience with a friendly and helpful sales agent, the last piece of the puzzle is left in the hands of a third-party with no interest in protecting the good name of the company he represents.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Order processing issue.
I liked: In store sales agent.
I didn't like: Delivery.