We ordered a recliner sofa from Sears and received confirmation that it will be delivered on Feb 11,2008. Deliver guys came and looked for 10 seconds at the back door and said it wont fit.
Before my husband could tell them that we have a sliding door in the livingroom, the guys hurriedly said, we can't do it see you later, cancel it if you wamt then took off. In a matter of 2 minutes. Called Sears Delivery back to reschedule (as we went online to see if the couch coud be dismantled and it can) They confirmed delivery for Feb 14,2008 between the hours 0f 12oopm to 900pm. Called around 5:00 pm February 14,208 while waiting from 12:00pm and Sears customer service told us it has been cancelled.
Bottomline, what gives? Such incompetence. No wonder sales is not doing to good. From the delivery guys to customer service - one word....
I wont recommend Sears and never again would I step foot in any of their stores.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $800.